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Many people have noted display issues, specifically a smudged lower right corner of the backlight that looks dirty. This issue is consistent across all three units I purchased and those reported by others online.
I faced a situation where there was no heat in my house and the temperature was at 56 degrees. I ordered the Honeywell Th8320R1003, which was the replacement for my model. I was able to restore heat in my house the next day by noon.
I have never encountered any software glitches with either the app or the thermostat display itself.
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