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There's a big release button in front of the power switch that separates the main collection/blower attachment from the mulching mechanism/fan, and once that's open, there is easy-ish access to the internal mechanism. Based on my experience, I can say that it's a common problem faced while using the leaf-blower.
At idle speed, the leaf-blower moves leaves. Point the nozzle upwards while picking up branches or moving something to avoid blowing leaves into an area already swept.
The customer service was great. They sent out a new battery with little to no questions.
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