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10,961 reviews
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14 products
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Electric Water Heaters
Experiential insights by users
About Rheem RTEX-18 18kW 240V Electric Tankless Water Heater, small, Gray
Overall Feedback:
70% positive
73% liked the capacity, but 27% found it insufficient
I was initially worried about the capacity of my electric-water-heater as I purchased a smaller one. However, I ended up lowering the temperature on it to save more energy.
Based on my calculations, I would need a 125 amp service panel for the things inside my home.
The electric tankless heater has a capacity of 18kw and requires 2:40 amp breakers, which means 80 amps out of my 200 amp box.
The heater is not powerful enough to send hot water at full flow to my kitchen sink.
75% appreciated the durability, but 25% experienced issues
I will never have to deal with rotten egg smell again as my electric-water-heater has no tank and no anode rod.
The new heater uses 3/8" tubing and the two heating tubes work in parallel, resulting in a greater flow rate.
I gave a rating of 4 as I haven't tested the product's durability yet.
The element was in horrible shape and looked like it had been in a furnace, indicating poor durability of my electric-water-heater.
I am getting error code 13 repeatedly even though my electric-water-heater is in pristine condition.
78% found it easy to install
I found the installation of the electric-water-heater to be very easy. I followed the electrical instructions and used new 40A (2x) breakers and correct number 8 wire (4x) to connect the electrical switchboard and the tankless water heater.
73% liked the energy-efficient design, though 27% raised concerns
After using this electric-water-heater, I have noticed a significant reduction in my energy bill, which could be due to the device's energy efficiency.
The electric-water-heater is efficient and quiet. I wouldn't even know it's running if the digital temp didn't come on.
Energy consumption decreased as the system works only when hot water is used.
The tankless water heater increases the electric bill due to high energy demand to heat water.
I can only use a high efficiency low flowing shower head with this unit, so it's not very energy efficient.
74% praised the heating performance, while 26% experienced issues
This electric-water-heater has better heating performance than my previous one, even though they are both rated the same wattage.
During winter in Washington DC, I noticed that the unit only delivers about 1.5 GPM of hot water, which is 1/3 of what is listed on the product headline - 3.5 GPM.
During winter in Washington DC, the unit delivers only about 1.5 GPM of hot water, which is 1/3 of what is listed on the product headline - 3.5 GPM.
72% liked the quiet operation
The electric-water-heater is totally silent with no clicking relays.
70% appreciated the safety features, though 30% had concerns
The electric water heater heats water on demand, helping me save power costs.
I noticed that the unit came very close to catching on fire.
I was initially worried about the capacity of my electric-water-heater as I purchased a smaller one. However, I ended up lowering the temperature on it to save more energy.
I discovered that setting the max temp to 110 increased the capacity of my electric-water-heater at a very hot and comfortable temperature.
Rephrased: By setting the max temp to 110, I increased the capacity of my electric-water-heater at a very hot and comfortable temperature.
The Eco 27 digital display lights up only when there is a demand for water, and the temperature display can be switched quickly from F to C by pressing the main rotary temp control knob.
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